Refund policy
Thank you for shopping with us at Melorahardin.net. We want you to love your purchase, but if you're not completely satisfied, we're here to help.
Return & Exchange Guidelines
-
Eligibility for Returns:
- Items must be returned within 14 days from the date of delivery.
- Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
-
Exclusions:
- Monogrammed and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
-
Non-Refundable Fees:
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Return Process
- Contact us at storyboards@melora.com within 14 days of receiving your order. Include your order number and details about the item(s) you wish to return.
- Once your return is approved, we will provide you with a return shipping label and instructions.
- Ship the item back to us using the provided label.
Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method.
Exchanges
- Exchanges can be processed for eligible items within 14 days. Please contact us at storyboards@melora.com to initiate an exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at storyboards@melora.com with photos of the item and packaging. We will resolve the issue as quickly as possible.
For questions or concerns, please reach out to our customer service team at storyboards@melora.com.
Thank you for choosing Melora Hardin